All orders ship within 24 business hours from France, with tracking.

France: 2 to 4 business days.
European Union: 4 to 8 business days.
International: 7 to 15 business days.

In France, home delivery costs €8.15 to €11.10 depending on weight, and it's free on orders over €100. For the European Union and international orders, shipping depends on weight. The exact amount is always shown before payment. More details in our shipping policy.

Yes, to the European Union and most countries worldwide. Outside the EU, customs duties and local taxes may be charged on delivery; they are your responsibility.

As soon as your parcel ships, you'll get an email with your tracking number. Didn't get it? Check your spam folder, then email us at contact@keeplerstar.com with your order number.

All measurements are in our size guide. The beanie is one size. Torn between two sizes? Message us and we'll help.

Yes. You have 14 days after delivery to change your mind, no reason needed. Let us know at contact@keeplerstar.com with your order number, then send the item back unworn, with its tags. Return shipping is at your expense unless the item is defective. Full details in our refund policy.

Email us at contact@keeplerstar.com with your order number and the size you want. Our pieces are limited editions, so we'll check together what's left in stock.

Within 14 days of your request at the latest, to the payment method used at checkout. We may wait until we receive the returned item before refunding.

Our pieces are limited editions: most are never restocked. To catch the next drops, sign up to the newsletter at the bottom of the page and follow us on Instagram @keeplerstar.

Spend €45 and a lighter holder is added to your cart for free. Spend €200 and you also get a surprise gift. Both are added automatically, nothing to do.

Yes. Payments go through Shopify and its certified payment providers. We never have access to your card details.

By email at contact@keeplerstar.com or by DM on Instagram @keeplerstar.